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Although
we hope each and every item delivered to
every customer will be received in perfect
condition, naturally there is no way to
guarantee this. We take great pride in
the methods we use to package your
merchandise, and inspect all contents before
it leaves our warehouse.
All
merchandise in our inventory is guaranteed
for your 100% satisfaction, however we
are not responsible for the shipping and
handling charges accrued for returning
merchandise. We will
gladly pay the return shipping charges to
send a replacement to you if an incorrect,
defective, or damaged item is received,
however all return shipping charges will be
the sole responsibility of you.
You can
process all claims and/or returns by filing
a Return
Authorization Claim
Form. Once
processed, you will receive a Return
Authorization Number for the
merchandise. Be sure to clearly write the
Return Authorization Number on the outside
of the package and also include a brief
note in the package regarding the
reason for the return. You can return the
merchandise immediately. The return address
for either of our warehouses will be
provided on the shipping label when mailed
to you.
Once we receive
the returned merchandise, we will
then issue a
complete refund/credit for the
purchase price of the item(s) or send a
replacement in a timely manner.
IMPORTANT:
We strongly encourage all customers
ship all returns either UPS
or USPS Mail.
In addition, we do recommend that all
customers ship their returns with a confirmation
of receipt. This can be
accomplished by requesting a "Signature
Required" when shipping UPS
or "Delivery
Confirmation" through the US
Postal Service. We want to be
sure that all returns receive proper credit
once received.
IMPORTANT
NOTES
-
All
claims must be filed within 3
business days of receipt of
your merchandise.
-
Thrifty
Trends™ a division of V &
V Productions, LLC reserves the
right to refuse a shipment to a
particular individual based on
previous claims filed and/or if you
did not follow the policy for RETURNs
-
All
merchandise returned must include the
original package containing the
merchandise received.
Additionally, we do ask that the
return shipment be sent in the same
shipping box and include the same
packaging materials as was previously
used for shipping their merchandise.
-
All
returns must be received in the same
condition as when shipped.
-
We
will gladly pay
the return shipping charges to send a replacement
to you if an incorrect, defective, or
damaged item is received, however all
return shipping charges will be the
sole responsibility of yours.
-
Candy,
Food or Flowers Products are non
returnable.
-
If
a package is delivered in a visibly
damaged condition, or if you received
less than the number of packages
stated on the delivery log, inform
the driver to make note of such
damage or shortage on the delivery
log, or you may lose your right to
make claim with the delivery company.
Claims for shortages in packing must
be made within 3 days of receipt of
merchandise. Claims for defective
merchandise must be made within 3 days
of receipt of merchandise.
Mom's Loves To
Save Money!
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